Vision and dreams are the blueprints of soul and achievements.
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HCL Tech Offering 2 Lakhs in Chennai

Job Synopsis
Junior Engineer - Product Support - Walkin at HCL
Company: HCL Technologies Limited
Experience: 0 to 3 yrs
Salary: INR 2,00,000 - 3,25,000 P.A
Location: Chennai

  Job Description
Walkin drive for Junior Engineer - Product Support (Voice Process) on 14th July to 16th July 2015  at Chennai

Job Description:-
Assist Customers over the phone, with Technical troubleshooting by providing Excellent Customer Service Assist  Customers over the phone, with Order Provisioning, Order cancelation, delayed orders, expedites, etc.
Trouble shooting for Broadband related issues.
Setting up wireless connection on Laptops and Desktops.
Connectivity issues with ops Modem, Routers, Hubs and Switches.
Dealing with network connectivity LAN , WAN and MAN.
Checking the exchange line issues / outages / fixing appointment with the technician at UK.

Skill set required:-

Highly confident communicators with excellent interactive ability.
Tailors tone and communication style to the customers needs.
Offers clear explanations.
Demonstrable call control skills.
Culturally aware with good intercultural skills.
Crafts appropriate responses to customer objections and uses strategies to repair communication.
Speaks standard business English in a neutral accent with no mother tongue influence
Highly sentient.
Ability to identify and respond appropriately to customers emotions.
A high level of professional integrity with a tendency to do the right thing.
Tenacity in dealing with complex problems.
An analytical thinker, showing the ability to make decision and solve customer problems with minimal supervision.
Can identify non value add processes and practices. Able to articulate and champion more effective ways of working.
Salary: INR 2,00,000 - 3,25,000 P.A
Role: Associate/Senior Associate -(Technical)
Role Category: Voice
Industry Type: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Keywords: Customer Service, Product Support, Technical troubleshooting, Technical Support, tech support, technical support executive, technical support engineer, Bpo, voice, international call center, Fresher, international voice

  Desired Candidate Profile
Education: (UG - Any Graduate - Any Specialization) OR (PG - Any Post Graduate - Any Specialization, Post Graduation Not Required) AND (Doctorate - Doctorate Not Required)
Job Location: Chennai

Experience: 0 to 3 years - Both Freshers and Experienced candidates are eligible

Qualification: Any Graduate (BE/B.Tech / Arts and Science-Any stream) / Under Graduate (2015 / 2014 or previous year Passed outs) / candidates with backlogs up to 4 papers can also apply / Diploma holders(10+2+2 only).
Shift : Rotational Shift ( Including Night Shift)

Selection Procedure:-

HR Round
VnA round

Kindly Mention Kharthick as Source/Reference at the top of your CV

Walkin drive for Junior Engineer Product Support on 14th July to 16th July 2015 at Chennai

Walk-in time : 10:00 AM

Venue :
Chennai : HCL Technologies, 107 Harris Road, Navin WSS Towers, Pudupet, (Near Casino Theatre)

  Company Profile
  HCL Technologies Limited
  HCL is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India's original IT garage startups, the HCL enterprise currently comprises of three companies in India - HCL Technologies, HCL Infosystems and HCL Healthcare with annual revenues of US$ 6.5 billion and over 95,000 professionals from diverse nationalities operating across 31 countries including over 500 points of presence in India. In the technology space, HCL"s offerings span a wide range of software and hardware services and solutions including R&D, technology services, enterprise and applications consulting, Remote Infrastructure Management, IT hardware, systems integration, distribution of technology and telecom products. A new entrant in healthcare, HCL aims to provide innovative medical services, products and training to meet the growing demand for quality healthcare in India.

HCL Technologies Limited
Navins WSS Towers 107,Harris Road,Pudupet, Near Casino Theatre, Chennai - 2, Chennai,Tamilnadu,India - 600002

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